BRÉNOIR Shipping Policy

Thank you for choosing BRÉNOIR. We are committed to delivering your order as efficiently and smoothly as possible. Please review the information below regarding order processing, shipping, and delivery.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays are processed on the next business day.
• Processing times may be extended during peak periods.

Shipping Times

• Standard shipping: 3–7 business days (depending on destination).
• International shipping: 7–21 business days (depending on customs processing and local carriers).
• All delivery timeframes are estimates and cannot be guaranteed.

Shipping Rates

• Shipping costs are calculated at checkout based on your location and selected shipping method.
• Complimentary shipping promotions may be offered periodically and will be clearly communicated on our website.

Order Tracking

• A shipping confirmation email with tracking details will be sent once your order has been dispatched.
• Please allow up to 48 hours for tracking information to become available.

International Orders

• Customers are responsible for any customs duties, taxes, or import fees required by their country.
• BRÉNOIR is not responsible for delays caused by customs clearance procedures.

Lost or Delayed Packages

• BRÉNOIR is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.
• If your package appears to be lost, please contact us at hellobrenoir@gmail.com, and we will do our best to assist.

Incorrect Shipping Information

• Customers are responsible for providing accurate shipping information at checkout.
• BRÉNOIR is not responsible for orders delivered to incorrectly entered addresses.

Contact Us

• For questions about shipping or your order, please contact us at hellobreoir@gmail.com